Prime warranties
Warranty cover of up to five years
PrimeTrack offers a comprehensive warranty to the original purchaser of up to five years, guaranteeing that our products are free from defects in materials and workmanship under normal and proper use.
During the warranty period, PrimeTrack will repair or replace any product showing a factory defect at no cost to the client. The full terms are below.
What is covered
- The warranty applies to products sold through PrimeTrack's authorised representatives or distribution channels.
- All warranty work must be performed by PrimeTrack or authorised PrimeTrack staff and agents.
- Any self-repair, unauthorised service, tampering or alteration of the product voids the warranty.
What is not covered
- Physical damage caused by accidents, unauthorised removal or attempted repair of the device or its components, tampering, or modification.
- Damage resulting from fire, earthquake, external impacts, electrical surges, vehicle power or battery malfunctions, or force majeure events.
- Acts of sabotage by third parties outside PrimeTrack's control.
- Cosmetic damage or defects arising from normal wear and tear or product aging.
- Damage from operating the product outside its agreed permitted or intended uses.
- Damage from service by anyone other than PrimeTrack or a PrimeTrack authorised service provider.
Extension of coverage
Subject to the terms and limitations of this PrimeTrack Standard Limited Warranty, the warranty covers any new product found to be defective within the applicable warranty period. PrimeTrack reserves the right to examine the allegedly defective product to determine whether the warranty applies, with the final determination of coverage at PrimeTrack's discretion. Where warranty coverage applies, PrimeTrack will repair or replace the product, or any part of it, at its discretion. Where the product has been subjected to conditions that exclude warranty coverage, the customer will be notified and given the option to authorise a paid repair or choose another disposition for the product.
Tell us what you need to see
Describe your fleet and the problem you are trying to solve. We will recommend a configuration, explain what it does and does not cover, and give you a straight answer on cost.